Cancellation & Return Policy

This policy applies to all purchases made through the official Sri Mahalakshmi Silks website.

1. Return Policy

We accept returns only if the product is damaged or defective.

To request a return:

  1. Customers must raise a return request within 24–48 hours of receiving the product.

  2. Returns must be initiated only through our customer support team (not through the website).

  3. Once approved, the product must be shipped back to our address within 7 working days.

Return Address:
Sri Mahalakshmi Silks
KS Hospital, 13B, Sakthi Towers,
Opp. STS Jewellery, CK Srinivasa Rao Street,
Dharmapuri, Tamil Nadu – 636701
📞 +91 9842 730727
📧 info@srimahalakshmisilksdpi.com

Conditions for Return

  • Product must be unused, unwashed, and in original condition with:

    • Folds intact

    • Tags intact

    • Original packaging retained

  • Products not meeting these conditions will not be accepted.

  • A clear unboxing video is mandatory as evidence for any damage claim.

Proof Required

  • Email/WhatsApp must include:

    • Clear images or videos of the defect

    • Order ID

    • Customer name & phone number

    • Invoice/shipping receipt

Important Notes

  • If a parcel arrives torn, opened, or tampered, do not accept the delivery.
    If accepted, Sri Mahalakshmi Silks will not be responsible.

  • Damages caused by misuse, improper handling, or after use are not eligible for return.

  • All returned items undergo strict Quality Check before processing.

2. Exchange Policy

  • Exchanges are allowed only for damaged/defective products.

  • After QC approval, customers may receive:

    • A replacement product, OR

    • A credit note of equivalent value (valid for future purchases).

  • If the product fails QC, it will be sent back to the customer at their cost.

3. Courier Charges

  • Customer must bear return courier charges.

  • If the error is from our side (wrong/damaged item), courier charges will be compensated via credit note.

4. Product Details Disclaimer

  • Slight variations in color, texture, and finish may occur due to lighting and screen settings.

  • Handloom sarees may have minor weaving irregularities, which are not considered defects.

  • Returns based on color variation or fabric characteristics will not be accepted.

5. Order Cancellation

Customer-Initiated

  • Orders cannot be cancelled once processed or dispatched.

  • If cancellation is requested within 24 hours and before dispatch, only store credit will be issued.

  • No refunds will be provided for customer-initiated cancellations.

Company-Initiated

  • If we face stock or technical issues, we may cancel the order and issue a full refund within 7 working days.

6. Refund Process

  • Refund mode is at the sole discretion of Sri Mahalakshmi Silks—typically via:

    • Credit Note, or

    • Exchange option

  • Once the returned product passes QC, refunds/credits are processed within 7 working days.

  • Customers may contact support anytime for refund status.

7. Delivery Issues

  • If an order is not delivered, customers must report the issue within 2 days of the scheduled delivery date.

  • Claims raised after 7 days cannot be processed.

8. Dispute Resolution

  • Any issues related to returns, cancellations, or refunds must be emailed to:
    📧 info@srimahalakshmisilksdpi.com

  • All disputes will be handled as per Indian law under Tamil Nadu jurisdiction.